Assessment
Management information, interviews, workflows, team structure and observation.
Performance plan
Priorities, commercial impact, ownership and implementation sequence.
Implementation
KPIs, operating routines, capability building, incentives or recruitment.
Review and embed
Measure the result, adjust the approach and build the improvement into daily management.
Principles
A small number of commercially useful measures
The objective is not more reporting. It is a clearer view of performance and ownership.
- Financial outcome, productivity, quality and customer value
- Individual contribution and team performance
- No incentive to chase revenue through poor discounting
- Reward linked to sustainable value creation